Terms of Service

You must be at least 18 years of age and have the legal authority to enter into these Terms on behalf of yourself or your organization. By using the Service, you represent that you meet these requirements.

• You must provide accurate and complete information when creating an account.
• You are responsible for maintaining the confidentiality of your account credentials.
• You are responsible for all activities that occur under your account.
• You must notify us immediately of any unauthorized use of your account.

You may use the Service to:

• Manage customer conversations across connected messaging platforms (LINE, Facebook Messenger, Instagram DM).
• Assign conversations to team members for customer support purposes.
• Send broadcast messages to customers who have opted in to receive communications.
• Use canned responses and automation features to improve response efficiency.
• View analytics and reports related to your customer support operations.

You agree not to:

• Use the Service to send spam, unsolicited messages, or promotional content that violates platform policies.
• Violate any applicable laws, regulations, or third-party rights.
• Attempt to gain unauthorized access to the Service, other accounts, or related systems.
• Use the Service to harass, abuse, or harm others.
• Reverse engineer, decompile, or attempt to extract the source code of the Service.
• Use automated scripts or bots to access the Service in a manner that exceeds normal usage.
• Misrepresent your identity or affiliation when communicating with end users.

When connecting third-party messaging platforms, you agree to comply with their respective platform policies:

• Meta (Facebook/Instagram): You must comply with the Messenger Platform Policy, including the 24-hour messaging window and message tag usage rules.
• LINE: You must comply with the LINE Messaging API Guidelines.

We are not responsible for any actions taken by third-party platforms against your account due to violations of their policies.

• Certain features of the Service require a paid subscription plan.
• Subscription fees are billed according to the plan you select (monthly or annually).
• All fees are non-refundable unless otherwise stated in your plan agreement.
• We reserve the right to change pricing with reasonable advance notice.
• Failure to pay may result in suspension or termination of your access to paid features.

• Your Data: You retain ownership of all data you submit to the Service, including messages, contacts, and files.
• License to Us: You grant us a limited license to process your data solely to provide and improve the Service.
• Our Data: We retain ownership of the Service, including all software, design, and documentation.

• We strive to maintain high availability but do not guarantee uninterrupted access.
• We may perform scheduled maintenance with advance notice when possible.
• We are not liable for downtime caused by third-party services (e.g., Facebook API outages, LINE server issues).

To the maximum extent permitted by law, Kuitan shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities arising from your use of the Service.

• You may terminate your account at any time by contacting us.
• We may suspend or terminate your access if you violate these Terms.
• Upon termination, your right to use the Service ceases immediately.
• Data deletion will be processed in accordance with our Privacy Policy.

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page. Continued use of the Service after changes constitutes acceptance of the updated Terms.

These Terms shall be governed by and construed in accordance with the laws of the Kingdom of Thailand, without regard to its conflict of law provisions.

If you have questions about these Terms, please contact us: